Windless Frozen...

My windless stopped working. I think it's frozen. Busted out the power meter light. It's getting power to the breaker and to the switch. You can hear the windless making noise but it won't unwind. It's stuck.

Looking at the manual troubleshooting guide says I need a knew motor. I started to take it apart this weekend, but couldn't get the metal cap off. Gave up because my 5 year old was with me and the chain is tight and I was worried about it snapping or something stupid.

It's a Lewmar horizontal. I didn't write down the model number.

I need to get it fixed ASPAP!

Tony